Delivery, Shipping & Returns

Thank you for choosing to place an order with Tribu Spirit and contributing to the preservation of indigenous ancestral wisdom.

Orders are processed within 1-2 working days. In busy periods this can extend slightly. The order is then dispatched by the relevant delivery method.

Shipments go out Monday to Friday. Order cut off time is 2pm US time. 

The US site ships to the US and Canada only. For all other countries please shop here : www.tribuspirit.com

Delivery

• Please note that we clearly give you your options when checking out. We are NOT responsible for lost parcels or parcels that do not have tracking. You MUST pay for tracking and the appropriate insurance in order to make a claim for a lost parcel or have it tracked. We can not track items if you did not click and pay for that option. 
• If a parcel is shipped back to us for any reason our standard procedure is as follows:    We must wait for the parcel to be delivered back to us. We will then notify you and then we can offer a refund for your purchase amount not the shipping amount. Or then you can chose to have us re-ship you your items.
• In order to file a claim with the postal system we have to wait a standard 30 days in order to do so. We thank you for your patience. 

Shipping

• All Orders are sent via USPS which takes @ 2-5 days from dispatch for US customers depending on where you are located.
• Orders to Canada generally take 7 -14 days. Depending on customs.
• PLEASE NOTE: The US site only ships to the US and Canada. For European and International orders please visit the UK site...www.tribuspirit.com where we ship internationally from the UK. 
• Canadian parcels are subject to import checks, local delivery schedules and any custom clearances that are required. This means for standard post the delivery time sometimes is extended by a few days or weeks. 
• We do not replace or refund any undeliverable or lost items. We are also not responsible for this. This is a postal issue and a claim will need to be filed. 

99.9% of parcels are delivered on time. In very rare instances where a delivery is not received we are asked to wait 4 - 8 weeks. Tribu Spirit is not responsible for packages once they have left our hands, it is out of our control. In the event that an item has gone on a detour we will discuss with you what we can do.

 

Returns & Refunds

• If any issues please notify us in writing within 5 days of receiving your item  here: usa@tribuspirit.com
• All orders are final. Due to the nature of the products we can not issue returns. Especially during Covid Times.
• Products arriving damaged shall not be the responsibility of Tribu Spirit. 
• Incorrect ordering of goods or cancellation is subject to shipping, delivery and return costs paid by the customer.
• Once the item has been used we cannot accept the items back and the customer is required to keep the goods.
• In the case of agreed refunds: Upon receipt of these a refund will be made immediately. This can take up to 28 days to show on your statement.

Return Address :

Tribu Spirit

13611 S Dixie Hwy Ste #109-446

Miami, FL ,  33176

 

QUESTIONS OR INQUIRIES
Email:  usa@tribuspirit.com